Question 1

What is GSS Transportation’s cancellation policy?

Accepted Answer

Cancellations are free up to 24 hours before scheduled pick-up. Cancellations within 24 hours or no-shows incur full charges. Travel insurance is recommended.

Question 2

Are child seats available for Cairns Airport transfers?

Accepted Answer

Yes. Infant seats, capsules, and booster seats (AS/NZS 1754) are available on request. Under Queensland law, restraints are mandatory up to 7 years old.

Question 3

Do you share my personal information?

Accepted Answer

Only with trusted third-party providers (e.g., booking systems, payment processors) as needed to deliver services, under strict confidentiality obligations.

Question 4

Are there fees for extra stops or cleaning?

Accepted Answer

Extra stops must be pre-arranged and are charged at $30 per 15 minutes waiting time. A $250 cleaning fee applies for spills that render the vehicle unusable.

Legal: Terms & Conditions + Privacy Policy - GSS Transportation